Hilton and Mars offering special amenities for those traveling with pets

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Hilton and Mars Petcare are expanding their partnership established in September 2021, according to a press release. The companies will now offer access to virtual support from the Mars Pet Expert Team (PET) during their stay via Mars PET On-Demand—an online service to answer questions related to traveling with your cat or dog—at more than 4,600 hotels in Hilton’s portfolio across the U.S. and Canada.

This service is available across Hilton’s seven pet-friendly brands: Canopy by Hilton, Embassy Suites by Hilton, Hilton Garden Inn, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton and Home2 Suites by Hilton.

Perfect Pet-Friendly Stays
Guests and their pets staying at Hilton’s pet-friendly brands in the U.S. and Canada will now have access to pet health, wellness and behavioral support resources to answer questions related to traveling with a cat or dog.

The Mars PET On-Demand service content has been curated by a team of Mars Petcare professionals, including behavior specialists from doggy day care and boarding franchise, Camp Bow Wow and trusted veterinary health experts from BANFIELD, BLUEPEARL and VCA Animal Hospitals.


Hilton guests can also take advantage of a special offer from Banfield Pet Hospital, a provider of preventive veterinary care with more than 1,000 general veterinary hospitals in the U.S. and Mexico, with a waived enrollment fee (up to $75 value) for new customers who purchase an Optimum Wellness Plan.

Banfield Optimum Wellness Plans are smart packages of affordable, preventive veterinary services—including 24-7 access to live Vet Chat advice, convenient virtual pet care options, routinely-recommended preventive care like vaccines and physical exams, and a discount on most Banfield services and products not included in the package. To take advantage of this special offer, guests can ask for access to the Mars Petcare online service upon check-in.

“With 23 million families adding pets to their homes over the last two years, this summer will be the first time many of these pets hit the road with their pet parents,” said Jessa Paschke, pet behavior consultant, Mars Pet Expert Team, in the press release. “Through Mars PET On-Demand, we hope to be able to provide pet parents peace of mind through on-demand articles and one-on-one advice to make the whole travel experience, from packing to settling in at the hotel, as seamless as possible so everyone can enjoy their time away together.”

Many of Hilton’s pet-friendly hotels also offer amenities such as pet bowls and extra waste bags. Canopy by Hilton’s Paws in the Neighborhood program provides guests with dog beds, food, water bowls and a “bark bag” filled with a toy, treats and guide to pet-friendly neighborhood activities. Homewood Suites by Hilton and Home2 Suites by Hilton team members provide local pet-friendly resources, such as where to find local dog parks, nearby 24-hour vets, pet stores and pet-friendly restaurants.

To learn more, visit http://www.BetterCitiesforPets.com or stories.hilton.com.

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Hilton and Mars Petcarewill now offer access to virtual support from the Mars Pet Expert Team (PET) during their stay via Mars PET On-Demand — a convenient online service to answer questions related to traveling with your cat or dog — at more than 4,600 hotels in Hilton’s portfolio across the U.S. and Canada.

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