“Passengers who attempt to evade air transport pet policies by falsely claiming their pet is an emotional support animal cause safety, health and security issues onboard,” Nelson said. “The widespread abuse has led many passengers to believe all service animals onboard are fake, which creates poor treatment by other passengers toward those with legitimate need. The DOT needs to take action.”
WASHINGTON, (PRNewswire) — A new national survey of flight attendants released by the Association of Flight Attendants-CWA, AFL-CIO (AFA) found that over 98 percent of all respondents had worked a flight with at least one emotional support animal onboard in the last 24 months.
Eighty-two percent of all responding flight attendants strongly believe a consistent policy throughout the airline industry is needed to define requirements while supporting passengers with disabilities and veterans.